NextAiBot
Legal

Terms of Service

Last updated: May 9, 2026

These Terms of Service (“Terms”) form a binding agreement between you (or the entity you represent, “Customer”, “you”) and NextAiBot (“NextAiBot”, “we”, “our”, “us”), and govern your access to and use of the NextAiBot platform, including the website at nextaibot.tech, the dashboard, and any associated APIs (the “Service”).

By creating an account, accessing the Service, or clicking “I agree”, you accept these Terms. If you don't agree, don't use the Service.

1. Account & eligibility

  • You must be at least 18 (or the legal age of majority in your jurisdiction) to use the Service.
  • You must provide accurate registration information and keep it current. You're responsible for safeguarding your credentials and for all activity under your account.
  • You must enable multi-factor authentication for any account with admin privileges.
  • Notify us at support@nextaibot.tech of any unauthorised access. You're liable for activity on your account up to the point you tell us.

2. Subscriptions, billing, and renewals

  • Plans, fees, and quotas are described on the pricing page at the time you subscribe. Fees are exclusive of taxes (VAT / GST / sales tax).
  • Subscriptions auto-renew at the then-current price. Cancel before renewal in your account settings.
  • Plan downgrades take effect at the next renewal. Plan upgrades are prorated and effective immediately.
  • Overage on metered features may be billed at the published overage rate or block additional usage until you upgrade.
  • Unpaid invoices past 14 days may result in suspension; past 30 days, termination.
  • Refunds — pro-rata refund only when required by consumer-protection law in your jurisdiction. Free-trial periods are non-refundable.

3. Acceptable use

You agree not to use the Service to:

  • Send spam, unsolicited bulk messages, or any communication that violates anti-spam law (CAN-SPAM, CASL, GDPR, India DPDP Act, etc.) or the policies of the underlying provider (Meta WhatsApp Business Policy, Telegram ToS, etc.).
  • Distribute malware, phishing content, or fraudulent material; impersonate any person or entity; harvest personal data without consent.
  • Process special categories of data (health, biometric, criminal records) without a signed Data Processing Addendum and a written use-case approved by us.
  • Reverse engineer, decompile, or extract source code, except where applicable law expressly permits.
  • Resell, sublicense, or white-label the Service unless your subscription explicitly grants that right (the Scale tier and above).
  • Use the Service in any way that infringes others' rights, violates applicable law, or could harm the integrity of the Service.

We may suspend access immediately for active violations, with notice as soon as reasonably possible. Repeat or severe violations result in termination.

4. Customer content & data

  • You retain all rights in the data you upload or generate via the Service (“Customer Content”).
  • You grant us a worldwide, non-exclusive, royalty-free licence to host, process, transmit, and display Customer Content solely to provide the Service.
  • You're responsible for the lawfulness of Customer Content — including obtaining the consents your end-users need under applicable privacy law.
  • We process Customer Content as your data processor under our Data Processing Addendum. See our Privacy Policy.
  • We will not use Customer Content to train third-party AI models without an explicit opt-in.

5. Third-party services

The Service integrates with third-party platforms (Meta WhatsApp, Telegram, Instagram, Facebook, email providers, payment processors, AI model providers). Your use of those services is also governed by the third party's own terms. We're not responsible for outages, policy changes, or breaches caused by third parties.

6. Intellectual property

The Service, our trademarks, the domain nextaibot.tech, and all related software, content, and design remain our exclusive property. Subject to your compliance, we grant you a non-exclusive, non-transferable, revocable licence to use the Service during your subscription. Nothing in these Terms transfers ownership of any of our IP to you.

Feedback you submit grants us a perpetual, royalty-free licence to use it without obligation.

7. Confidentiality

Each party will protect the other's non-public information with at least the same care it uses for its own confidential information. Confidentiality obligations survive termination for three years (indefinitely for trade secrets).

8. Service levels & availability

We target 99.9% monthly availability on paid plans. SLAs with service credits are documented for Scale-tier customers on request. Free trials and Starter plans don't come with a contractual SLA.

9. Warranties & disclaimers

We warrant we'll provide the Service with reasonable care and skill. EXCEPT FOR THAT WARRANTY, THE SERVICE IS PROVIDED “AS IS” WITHOUT ANY OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

We don't warrant that AI-generated replies will always be accurate. You're responsible for reviewing AI-suggested content before relying on it for high-stakes interactions.

10. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL.

EACH PARTY'S TOTAL AGGREGATE LIABILITY ARISING FROM THESE TERMS IS LIMITED TO THE FEES YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. THIS CAP DOES NOT APPLY TO YOUR PAYMENT OBLIGATIONS, EITHER PARTY'S INDEMNIFICATION OBLIGATIONS, OR LIABILITY THAT CAN'T BE LIMITED UNDER APPLICABLE LAW.

11. Indemnification

By you.You'll defend us against third-party claims arising from your Customer Content, your use of the Service in violation of these Terms or the law, or your breach of acceptable use, and pay any resulting damages and reasonable legal costs.

By us.We'll defend you against third-party claims that your authorised use of the Service infringes that third party's IP rights, and pay damages awarded by a court or agreed in settlement.

12. Termination

  • You can terminate at any time by cancelling in your account settings.
  • We can terminate for cause if you breach these Terms and don't cure the breach within 30 days of written notice (immediately for breaches that can't be cured).
  • On termination, your access ends. We'll keep your Customer Content for 30 days for export, then delete it.
  • Sections that by their nature should survive termination (Confidentiality, IP, Liability, Indemnification, Governing Law) survive.

13. Governing law & disputes

These Terms are governed by the laws of [State / Country, e.g. Delaware, USA / Singapore], without regard to conflict-of-law principles. Any dispute will be resolved in the courts of that jurisdiction.

14. Changes to these Terms

We may update these Terms as the Service evolves. We'll post the new version here with a fresh “Last updated” date and notify customers of material changes at least 30 days in advance via email and in-app.

15. Miscellaneous

  • Entire agreement — these Terms (plus order forms, the Privacy Policy, and the DPA) form the entire agreement.
  • Assignment — you can't assign these Terms without our written consent. We can assign to a successor in a merger / acquisition.
  • Severability — if any provision is unenforceable, the rest stays in force.
  • No waiver — failure to enforce a right doesn't waive it.
  • Force majeure — neither party is liable for delays caused by events beyond reasonable control.

16. Contact

See our Privacy Policy for how we handle your data.