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Communication integration · Live

Slack + WhatsApp in one inbox.

Lead alerts + escalations land in a #leads Slack channel. Built into NextAiBot; no Zapier glue required for this one.

  • Live -- shipped + in production today.
  • New WhatsApp lead -> Slack message in #leads with name + phone + first message + 'Open lead' button.
  • Works inside your white-label workspace -- your clients see your brand, not ours.
Get a 15-min demo See INR pricing

Get help with Slack

Tell us your stack -- we'll walk you through the setup or pair you with a sample flow within one business day.

We'll reply on WhatsApp / email within one business day. No marketing without your opt-in — see our privacy policy.

What the Slack integration does

Drop a Slack incoming webhook URL into Settings and new WhatsApp leads + escalations fire into the channel of your choice. Used by every agency that lives in Slack to keep sales reps on top of new inbound without staring at the dashboard.

How it connects

Create a Slack incoming webhook on api.slack.com, paste it on Settings -> Notifications -> Slack.

Day-1 flows

What you can ship with Slack on day 1

New WhatsApp lead -> Slack message in #leads with name + phone + first message + 'Open lead' button.
Escalation tag added -> Slack message in #escalations with the conversation deep-link.
Daily 9am IST digest of last 24h leads.
Setup

Setup — in 3 steps

  1. 1api.slack.com -> Your Apps -> Create New App -> From scratch.
  2. 2Add 'Incoming Webhooks' permission. Activate webhooks. Create one for your target channel.
  3. 3Paste the webhook URL on Settings -> Notifications -> Slack.

Pairs well with

Zapier

Frequently asked

Is the Slack integration available on every plan?+

Slack is available on Growth and Agency White-label plans. Starter (single-channel) doesn't include third-party integrations -- you can upgrade in-app whenever you need them.

Do I pay extra for Slack?+

Our integration is free on the plans that include it. Whatever Slack themselves charge (API usage, transaction fees, subscription) is billed by Slack directly to your account -- we don't mark it up.

How long does setup take?+

3 steps; about 10-15 minutes if you already have an Slack account. The longest step is usually generating the API key on Slack's side -- the connection itself on our side is one paste.

Can my clients use this on my white-label workspace?+

Yes. The integration sits inside the workspace, so when you provision a client they see the Slack option in their Settings under your agency brand. Per-client credentials supported -- your client's Slack key, not yours.

What if the Slack integration doesn't cover my exact flow?+

Two options: (1) compose with Zapier / Make / n8n for one-off use cases without engineering work; (2) wire our custom webhook firehose to your own backend for complex flows. Both available on the same plans.

Is the integration production-ready?+

Yes -- Slack is marked Live, which means it's shipped and in production with paying customers. Standard SLA applies.

Get help with Slack

Tell us your stack -- we'll walk you through the setup or pair you with a sample flow within one business day.

We'll reply on WhatsApp / email within one business day. No marketing without your opt-in — see our privacy policy.

Or email info@nextaibot.in · see pricing