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Communication integration · Live

WhatsApp Calling API + WhatsApp in one inbox.

Voice calls inside WhatsApp -- inbound + outbound + call-permission requests. Built into NextAiBot; no Zapier glue required for this one.

  • Live -- shipped + in production today.
  • Customer requests a callback in a flow -- agent gets a 'Call now' button in the inbox.
  • Works inside your white-label workspace -- your clients see your brand, not ours.
Get a 15-min demo See INR pricing

Get help with WhatsApp Calling API

Tell us your stack -- we'll walk you through the setup or pair you with a sample flow within one business day.

We'll reply on WhatsApp / email within one business day. No marketing without your opt-in — see our privacy policy.

What the WhatsApp Calling API integration does

Meta's WhatsApp Calling API lets your agents accept inbound calls + initiate outbound calls + send call-permission requests via WhatsApp. We ingest call events (ringing, accepted, rejected, missed) into the inbox alongside messages so the customer's history is one timeline.

How it connects

Enable Calling on the WABA via the Meta Business Manager Calling tab; then enable it in our Channel Settings. The webhook subscription happens automatically when you connect via Embedded Signup.

Day-1 flows

What you can ship with WhatsApp Calling API on day 1

Customer requests a callback in a flow -- agent gets a 'Call now' button in the inbox.
Send a call-permission request template before an outbound call -- compliant with Meta's policy.
Missed-call follow-up template fires automatically.
Setup

Setup — in 3 steps

  1. 1Meta Business Manager -> WABA -> Phone numbers -> Enable Calling (one phone-number per WABA).
  2. 2Our Channel Settings -> Calling -> Enable.
  3. 3Configure call-permission template (we ship a pre-approved one).

Frequently asked

Is the WhatsApp Calling API integration available on every plan?+

WhatsApp Calling API is available on Growth and Agency White-label plans. Starter (single-channel) doesn't include third-party integrations -- you can upgrade in-app whenever you need them.

Do I pay extra for WhatsApp Calling API?+

Our integration is free on the plans that include it. Whatever WhatsApp Calling API themselves charge (API usage, transaction fees, subscription) is billed by WhatsApp Calling API directly to your account -- we don't mark it up.

How long does setup take?+

3 steps; about 10-15 minutes if you already have an WhatsApp Calling API account. The longest step is usually generating the API key on WhatsApp Calling API's side -- the connection itself on our side is one paste.

Can my clients use this on my white-label workspace?+

Yes. The integration sits inside the workspace, so when you provision a client they see the WhatsApp Calling API option in their Settings under your agency brand. Per-client credentials supported -- your client's WhatsApp Calling API key, not yours.

What if the WhatsApp Calling API integration doesn't cover my exact flow?+

Two options: (1) compose with Zapier / Make / n8n for one-off use cases without engineering work; (2) wire our custom webhook firehose to your own backend for complex flows. Both available on the same plans.

Is the integration production-ready?+

Yes -- WhatsApp Calling API is marked Live, which means it's shipped and in production with paying customers. Standard SLA applies.

Get help with WhatsApp Calling API

Tell us your stack -- we'll walk you through the setup or pair you with a sample flow within one business day.

We'll reply on WhatsApp / email within one business day. No marketing without your opt-in — see our privacy policy.

Or email info@nextaibot.in · see pricing