WhatsApp automation for D2C brands and online stores.
Cart-abandonment recovery, order tracking, reorder nudges -- WhatsApp is the highest-converting channel in your stack. Built on WhatsApp Cloud API, with the drag-drop flow builder + pre-approved template library tuned for D2C brands and online stores.
- 4 ready-to-submit Meta templates for d2c + e-commerce -- skip the blank-canvas problem
- Visual flow builder -- ship the day-1 bot below in a single afternoon
- Cloud API + Coexistence -- works with the WhatsApp Business app you already use
The 4 WhatsApp templates D2C brands and online stores actually use.
You submit these to Meta for approval (24h-ish turnaround), then schedule them via broadcast or fire from a flow. Each is structured so it stays inside Meta's utility / authentication / marketing template policies.
Marketing template with the cart contents + checkout link + 10% recovery code.
Utility template with tracking link + COD-on-delivery instruction.
Post-delivery review request + Instagram-share invite.
30 days after last order: 'Your usual is back in stock -- reorder in 2 taps.'
What a working d2c + e-commerce bot looks like.
Drag-drop in the flow builder. Conditions, interactive buttons, locations, payments, template sends -- no code.
- 1Shopify/WooCommerce webhook fires cart-abandoned event -> bot sends recovery template at +2h
- 2If no recovery in 24h -> second template with a higher-value offer (10% -> 15%)
- 3Order placed -> utility template confirms; ship-out -> tracking update; delivered -> review request
- 430-day reorder cycle -> personalised reorder nudge based on first-order SKU
Why D2C brands and online stores pick NextAiBot
- 24-hour service window enforced in the composer. No more 131026 errors when an agent tries to free-form-reply outside the window.
- Cloud API + Coexistence -- if the team is already on the WhatsApp Business app, we mirror messages both ways without breaking their phone workflow.
- Per-conversation chat mode -- AI / Human / Hybrid. Hand-off to an agent the moment intent goes above a threshold; never let AI run on a complaint.
- INR pricing from ₹1,499/mo, GST invoice on request, Razorpay for client payments.
Frequently asked
How fast can I get a d2c + e-commerce WhatsApp setup live?+
The platform side: 12 minutes (Embedded Signup, connect WABA, configure flows). The Meta side: template approvals take 1-24 hours each. Plan for 1-2 days end-to-end if your templates are policy-clean.
Do I need a Cloud API number or can I keep my WhatsApp Business app number?+
Both work. If you want to keep using the WhatsApp Business app on your phone, enable Coexistence at connect time -- messages stay in sync between the app and our inbox. If you're starting fresh, request a new Cloud API number through Embedded Signup at signup.
Can my team reply from the inbox AND from the WhatsApp Business app at the same time?+
Yes -- that's Coexistence. Messages your team sends from their phone appear in the inbox as 'smb_echo' messages; the platform doesn't try to reply to them with AI. Customer replies land in the same thread either way.
What about Meta's per-message cost?+
Meta bills the messages directly (Marketing ₹0.78, Utility ₹0.11, Authentication ₹0.12; Service messages within the 24-hour window are free). We don't mark this up. Cost preview is shown in the broadcast composer before you send.
Is there a free trial?+
Yes -- 14 days on every plan, no card needed. You get the full feature set so you can ship a working bot and decide.
Do you have integrations with the tools D2C brands and online stores use?+
Direct integrations: Razorpay (payments), Google Sheets (data sync), webhook out (any system that accepts HTTPS). Coming soon: Shopify, HubSpot, Zoho. If your stack isn't listed, we can wire a webhook in under an hour.
Or email info@nextaibot.in · see pricing